Frequently asked questions
Where do you ship?
We currently ship exclusively within the contiguous United States. At this time, we do not offer shipping to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations.
How long does delivery take?
Most orders are typically delivered within 3–5 business days.
Some products may require additional processing or fulfillment time and can take approximately 7–14 business days to arrive.
Please keep in mind that delivery times are estimates and may occasionally be affected by carrier delays, weather conditions, holidays, or other circumstances outside of our control.
Are your products body-safe?
We carefully curate the products available at INTOMNIA with a focus on quality, thoughtful design, comfort, and the overall user experience.
Product materials and specifications can vary, so we recommend reviewing the information provided on each individual product page before use.
If you have questions about a particular product or material, feel free to contact us before placing your order.
How do I choose the right product?
Choosing an intimate wellness product is personal, and there is no single option that works for everyone.
We provide clear, judgment-free product information to help you understand your options and make a choice that feels comfortable and right for you.
If you’re unsure where to start, contact us and we’ll be happy to help you explore the available options without pressure or judgment.
What is your return policy?
Because of the personal nature of many of the products we offer, certain return conditions may apply.
Please review our Return Policy for complete information regarding eligibility, return conditions, and the steps required to request a return.
If you’re unsure whether your order qualifies for a return, please contact us before sending anything back.
What if my product arrives damaged or defective?
If your order arrives damaged, defective, or there appears to be a problem with the product, please contact us as soon as possible.
Include your order number and a brief description of the issue so our team can review the situation and help you with the appropriate next steps.
We want you to feel confident in the quality of the products you receive from INTOMNIA.
How can I contact you if I need help?
We’re here to make intimate wellness feel simple, comfortable, and approachable.
Whether you have a question about a product, your order, shipping, or simply need help choosing the right option, you can contact us at:
[YOUR EMAIL ADDRESS]
We’re also open to partnerships, brand collaborations, creator opportunities, distribution inquiries, and other meaningful collaborations.
Is the packaging discreet?
Yes. Your privacy is important to us.
INTOMNIA orders are shipped in discreet packaging without unnecessary information about the contents of your purchase displayed on the outside of the package.
We want your shopping experience to feel private, comfortable, and worry-free from checkout to delivery.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
You can use the tracking details provided to follow your package and check its delivery progress.
If you have trouble locating your tracking information, please contact us and we’ll be happy to help.